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Policies

Thank you for choosing our boot business! We are committed to providing you with exceptional service and ensuring a smooth and satisfactory shipping experience. This policy outlines the details of our domestic shipping procedures and guidelines.




 

Shipping

Order Processing:

  • All orders will be processed within 1-2 business days after payment verification.

  • Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries.

  • Once your order has been processed, you will receive a confirmation email with your tracking information.

Shipping Methods:

  • We offer standard shipping for all domestic and international orders (shipping cost may vary).

  • Our standard shipping methods include reputable carriers such as USPS, UPS, and FedEx.

  • The estimated delivery time for standard shipping is typically 2-7 business days, depending on your location within the United States.

Shipping Rates:

  • We offer free shipping on all domestic orders over a certain threshold. ($200)

  • For orders below the free shipping threshold, shipping charges will be calculated based on the weight and dimensions of the package, as well as the shipping destination.

  • The shipping charges will be clearly displayed during the checkout process, allowing you to review and approve them before completing your purchase.

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can track the progress of your shipment by entering the provided tracking number on the carrier's website.

  • Please note that it may take up to 24 hours for the tracking information to be updated on the carrier's website.

Delivery:

  • We strive to ensure prompt and accurate delivery of your order.

  • While we make every effort to meet the estimated delivery times, please understand that unforeseen circumstances or carrier delays may occasionally occur. Therefore, we cannot guarantee delivery dates.

  • If you have any concerns about the delivery status of your order, please contact our customer support, and we will assist you in resolving the issue.

Address Changes:

  • If you need to change the shipping address after placing your order, please contact our customer support as soon as possible.

  • We will do our best to accommodate your request, but please note that address changes may delay the delivery of your package.

Shipping Restrictions:

  • Some products may have shipping restrictions due to their size, weight, or specific regulations imposed by carriers or local laws. These restrictions will be clearly stated on the product page.

  • We do not ship to P.O. boxes or APO/FPO addresses.

Returns and Exchanges:

  • For information regarding returns and exchanges, please refer to our dedicated Return Policy.

If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.

Returns

How to Return  

 

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Thank you for shopping with our boot business. We take pride in providing high-quality boots, and we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please read our return policy below.

  1. Eligibility for Returns:

    • To be eligible for a return, the boots must be unused, in their original condition, and in the original packaging.

    • Returns are accepted within 30 days from the date of delivery.

    • Customized or personalized boots are not eligible for return unless there is a manufacturing defect or error on our part.

  2. Return Process:

    • To initiate a return, please contact our customer support team with your order details and the reason for the return.

    • Our customer support will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.

    • Please include the RMA number on the outside of the package when returning the boots.

  3. Return Shipping:

    • The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

    • We recommend using a trackable shipping method to ensure the safe return of the boots.

    • Please package the boots securely to prevent damage during transit.

  4. Inspection and Refunds:

    • Once we receive the returned boots, our team will inspect them to ensure they meet the return eligibility criteria.

    • If the boots are in acceptable condition, we will issue a refund to the original payment method within a reasonable timeframe.

    • The refund will be for the purchase price of the boots, excluding any shipping charges incurred.

    • Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.

  5. Exchanges:

    • If you would like to exchange your boots for a different size, style, or color, please contact our customer support team.

    • Exchanges are subject to availability. We will do our best to accommodate your request, but we cannot guarantee the availability of the desired item.

    • The customer is responsible for any price differences, shipping costs, or applicable fees associated with the exchange.

  6. Damaged or Defective Items:

    • If you receive boots that are damaged during shipping or have a manufacturing defect, please contact our customer support team immediately.

    • We may request photos or other evidence to assess the issue.

    • Upon verification, we will provide instructions for returning the damaged or defective item, and we will cover the return shipping costs.

    • You will have the option to receive a replacement or a refund for the damaged or defective item.

  7. Non-Refundable Items:

    • The following items are non-refundable:

      • Gift cards or vouchers

      • Items purchased during clearance sales or promotional events

Please note that this return policy applies to online purchases only. If you made a purchase through one of our retail partners, please refer to their return policy.

We reserve the right to modify or update this return policy at any time without prior notice. Any changes will be posted on our website. If you have any further questions or need assistance with a return, please contact our customer support team.

 

 

Damaged or Incorrect Items  

 

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Exchanges  

 

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